Defects and door opening service

A resident’s electronic defect report is logged directly into the property management program, where tasks are assigned to the appropriate operators. Please submit only one defect per report to ensure it is directed to the correct operator. If necessary, you can submit multiple reports.

Identify and describe the defect and its location as accurately as possible. If possible, please attach one or more pictures to your report. When submitting the defect report, please ensure your contact details are up to date. Additionally, please provide information regarding any pets in your apartment. When filling in the report, you can choose whether to allow the maintenance company to enter your apartment with the master key, which will speed up the repair process, or choose whether the maintenance company will contact you to schedule a visit. 

For non-urgent maintenance work, the estimated repair time is 3–5 weekdays. For larger repairs, the repair time depends on the case; residents will be informed about the schedule.

If the maintenance company has not contacted you within 3 weekdays regarding a non-urgent defect, please contact the maintenance service by phone.