Housing guide

Storage units are available in AYY’s residential properties for residents.  Depending on the property, storage units are either apartment-specific or non-apartment-specific. The storage units are free of charge for residents. In the case of apartment-specific basement storage units, residents may only use the unit number corresponding to their apartment – other storage units are reserved through AYY. In non-residential buildings, no booth may be occupied without a signed reservation agreement or the booth will be emptied. A separate reservation contract must always be signed for non-apartment-specific storage units, the contract is made at the AYY office, and a key to the storage unit is given.

There are no apartment-specific storage units at the following locations:

• Arkadiankatu
• Haarniskatie
• Kääpiöidenpolku
• Kaj Franckin katu
• Rummunlyöjänkatu 1
• Rummunlyöjänkatu 3
• Otaranta 8
• Jämeräntaival 1,3,5,6,7

AYY offers a padlock for a storage unit reserved for a resident. The lock can be picked up from AYY’s office during opening hours.

AYY has the right to remove items left in the corridors of the storage rooms and to empty unmarked storage spaces. If AYY has to empty a storage locker, the costs incurred will be borne by the tenant.

Please note! When you move out, it is important to empty the storage unit, lock it, and return only the key to AYY’s services office. Do not return the lock; leave it locked on the storage door. 

If there are other people’s belongings in your own storage locker, you must report the fault to the maintenance company.

For more information on storage units, please send an e-mail to housing@ayy.fi 

The rent includes an internet connection which can be used without any special arrangements. Connect an Ethernet cable (with an RJ45 connection) to the wall and your computer.

All questions related to the internet and television are answered by Trinet. You can reach Trinet by using the contact form below.

More detailed information on using the internet and TV as well as contact details are available on the Trinet website.

The use of laundry rooms is included in your rent, and you can book them through the Domo system. The exception is Maapadontie, where laundry rooms are reserved through a separate system.  

Saunas are booked through the Domo system. Each resident has four credits per calendar month. One credit equals one sauna slot (1 hour). Residents can have up to 4 valid reservations at the same time.

Reservations can be cancelled within one hour of making a reservation, after which the reservation cannot be cancelled. AYY Housing cannot cancel the sauna reservation on behalf of a resident, so please pay attention when making a reservation. Credits are reset every month, so you cannot collect them and save for another month, for example. The booking calendar opens one week at a time, one month ahead.

Please make sure to leave the facilities as soon as your reservation ends so that the next users can go to the sauna in time. Take the next users into consideration and keep sauna facilities tidy. Pets are not allowed in the dressing room or sauna facilities.

If you notice something wrong with the sauna, please contact the maintenance company. Sauna credits will not be refunded. 

You can pick up the keys from our service office no earlier than the first weekday of the month between 12 noon and 16.00.

If you are unable to pick up the keys on your moving day, please inform us via email when you will be able to collect them: housing@ayy.fi

Please note! Residents of Maapadontie exceptionally pick up the keys directly from the maintenance company.

If you lose your keys, please inform AYY using the form below.  The housing services will provide further guidance.

For a lost key, you will be charged the costs of having a new key made. AYY will send the invoice for the lost key to the tenant. The notification is binding, and you will be charged for the key even if you find it later.

You can use the form below to order a new key, report lost keys, inquire about the door code, or address other key-related issues.

If you lock yourself out of your home, Securitas will open the door at any time, on any day, for a door-opening fee.

If you live in AYY housing* and lock yourself out of your apartment, call Securitas emergency number 0600 13513. The cost of a call is 8.21 cents/call + local network charge/mobile charge.

Please note! *Exception: Maapadontie 5 door opening by Property Service Alamaa Ltd: 045 277 6601

Apartments have a central heating system that measures the outdoor temperature and heats the apartment based on this. During the heating season, the temperature of the apartments should be about 21 degrees. If your apartment feels cold, please measure the temperature in the middle of the room, at around one metre height. If the temperature is below 21 degrees,  please notify the maintenance company.

In the heat of summer and when the sun is shining directly into the apartment, temperature may rise above 21 degrees.  You can try to cool the apartment by keeping the curtains closed and by ventilating the apartment in the evenings, once the outdoor temperature cools down.

Fire alarms and light fittings in the apartment are mainly the resident’s responsibility. If the light bulb in the bathroom or your ceiling lamp burns out, you should replace it with a new one.

AYY is responsible for fire alarms and light fittings and bulbs in the common areas of shared apartments. If the fire alarm in the common area runs out of battery or a bulb burns out, please contact the maintenance company. Fire alarms and light fittings and bulbs in the rooms of a shared apartment are the resident’s responsibility. Some shared apartments have a ceiling light installed, but the bulbs have to be purchased by residents.

In some of our newest properties, fire alarms are connected to the grid. If a fire alarm connected to the grid is faulty, please contact the maintenance service.

Cleaning the floor drain is a resident’s responsibility. The cleaning should be done regularly, as the floor drain may start to smell or become blocked. It is possible to get a filter for underneath the floor drain lid that collects debris and is easy to clean. Filters are available in large supermarkets.

How to clean the floor drain:

• Remove the floor drain lid. You may need a screwdriver if the lid is closed tightly.
• Remove hair and other debris from the floor drain.
• Clean the walls of the floor drain with a brush. You can use washing-up liquid, for example, for the cleaning.
• Clean the floor drain lid and put it back.

If the drain does not work despite the cleaning and water stays on the floor, the blockage may be further down. In this case, please contact the maintenance company.

Cleaning the drain trap in the toilet and bathroom is a resident’s responsibility and should be done regularly to prevent blockages. The drain trap in the kitchen must not be opened but needs to be cleaned using a drain cleaner designed to unblock pipes.

How to clean the drain trap in the toilet / bathroom:

• Place a bucket or other container underneath the drain trap, as some liquid may spill out from an opened drain trap.
• The drain trap usually opens by turning it. Unscrew the cap on the drain trap and set the seal aside.
• Clean the pipes by using a drain cleaning coil, for example
• Put the seal back and screw the cap back on.
• Finally, run water into the sink and make sure that the drain trap does not leak.

If there are shortcomings in the common areas of if the residents cannot agree on cleaning arrangements, please submit a service request. Please remember to mention that the request concerns common areas in shared housing.

Please note that the Act on Residential Leases also regulates the type of notice the property owner must provide before entering common areas in shared housing. Therefore, please report any shortcomings as soon as possible. According to the law, it takes about 2 weeks before the property owner receives permission from all tenants to inspect the facilities.  

If common areas in shared housing are not cleaned by the deadline and an inspection reveals deficiencies in cleanliness, AYY will arrange professional cleaning services. In this case, all residents of the shared apartment will be charged for the cleaning expenses, except the person who submitted the report.