Rent payment
Rent invoices are sent to tenants on the first working day of each month. Invoices are delivered to the email address provided by the tenant in the Domo system. Tenants are responsible for ensuring their contact details are up to date throughout the tenancy.
Rent is due by the 6th of each month. Rent cannot be paid in cash or by card. It is important to include the reference number from the invoice to ensure the payment is matched to the correct invoice without delay. For international payments, you can enter the reference number in the message field.
Problems with rent payment?
We remind tenants of unpaid rent invoices before forwarding them to collections. If you are facing financial difficulties, we encourage you to contact us via the contact form to discuss a potential payment plan. The purpose of the payment plan is to prevent unpaid rent from accummulating to an amount that could lead to termination of the tenancy.
Special situations related to rent payment
Subleasing and secondary leases
If the apartment is partially or fully assigned to another person’s use, the rent payment is managed as follows: The main tenant remains responsible for paying rent to AYY, even if they have subleased or secondary leased all or part of the apartment to another person. AYY always issues rental invoices to the main tenant. The subtenant or secondary tenant does not have a direct rental agreement with the student union.
AYY recommends that the subtenant or secondary tenant pay rent directly to the main tenant, who is solely responsible for paying rent to AYY. This arrangement ensures the main tenant can confirm the rent is paid on time. Any potential payment delays will result in AYY charging the main tenant for any related expenses.
Door opening service 
Defect situations 
Housing application